TERMS OF SALES
These General Conditions of Sale are concluded between
On the one hand, the company SND, holder of the domain name www.studion.online , SAS with a capital of 2000 euros, registered with the RCS of Paris under number 749983276 - SIRET– 74998327600025 Intra Communautaire identification number / VAT Identification FR17 749983276 whose head office is established in France, at 36 Boulevard de la Bastille, 75012, Paris, editor of the site www.studion.online , and hereinafter referred to as "STUDION"
On the other hand, any natural or legal person visiting, making a purchase on the Site www.studion.online , and hereinafter referred to as "the Customer";
The following definitions apply in these general conditions of sale according to the meaning indicated below (whether they are used in the singular or in the plural).
· "General Conditions of Sale": designate this document, ie the terms and conditions applying in the relations between Studio N and the Customer.
· "Site": refers to the website accessible at the address www.studion.online published by Studio N
· "Product": designates a product offered for sale on the Website
· "Order": refers to the Customer's purchase order for one or more Product (s) made by using the Website.
· "Customer": means a natural or legal person, consumer and / or professional, who uses the Website and acquires one or more Product (s), for his personal needs, through the website having previously adhered to the Conditions General Sales.
· "Recipient" means the natural person designated by the customer to receive the order.
These conditions express all the obligations of the parties. In this sense, the Customer accepts beforehand and without reservation all the provisions provided for in these general conditions. In case of disagreement with the terms and conditions of the General Conditions of Sale, the Customer must not use the Website.
No general or specific condition appearing in the documents sent or handed over by the Client may be incorporated into the present conditions, since these documents would be incompatible with these general conditions.
Studio N reserves the right to adapt or modify these General Conditions of Sale at any time and without notice, the adaptations or modifications then being applicable to all orders subsequent to them.
In the event of modification, the General Conditions of Sale applicable to the Customer's order are those which were online, and which the Customer accepted on the day of placing his Order.
These General Conditions of Sale aim to define:
The contractual relations between Studio N and the Client
· The conditions applicable to any purchase of products made on the Site www.studion.online whether the Customer is of French or foreign nationality, professional or consumer.
Any use of the Website and any ordering of one or more Product (s) through the Website implies the pure and simple acceptance of all the General Terms and Conditions of Sale.
Only persons legally capable of entering into contracts concerning the Products offered for sale on the Site may place an Order on the Website. When placing the order, the Customer guarantees to have full legal capacity to adhere to the General Terms and Conditions of Sale, to place an Order and to conclude a sale.
These conditions apply throughout the duration of the online publication of the products and services offered by the company SND, holder of the domain name www.studion.online
6- Acceptance and opposition to the General Conditions of Sale
6.1. Accessibility of the General Conditions of Sale
Any Internet user can read the General Conditions of Sale on the Site www.studion.online by clicking on the hypertext link at the bottom of each page of the Site. As the General Conditions of Sale may be subject to modification, the applicable conditions are those in force on the Site on the date of the order.
6.2. Legal capacity of the Client
A Customer, under the General Conditions of Sale, is any legal person or natural person, aged at least 18 years or having the authorization of the authorized person on the date of the validation of his order. The Client is a consumer or a professional residing in France or abroad. By paying his order, the Customer acknowledges having full legal capacity to engage under the General Conditions of Sale.
6.3. Acceptance of the General Conditions of Sale
The Customer acknowledges having read the General Conditions of Sale and expressly declares to accept them once he has confirmed his order on the Site. Regarding orders that have not been placed online on the Site (email, telephone, etc.), the Customer acknowledges having read and expressly declares that he accepts the General Conditions of Sale when he receives and does not dispute his confirmation email. ordered. By accepting the General Conditions of Sale, the Customer accepts without reservation all the stipulations provided for in these said conditions, to the exclusion of all others. The general conditions of sale are valid for the duration necessary for the supply of the goods and services subscribed, until the expiry of their guarantees.
7- Product characteristics and prices
7.1. Consulting the characteristics of products and services
Studio N presents on its Site the products and services as well as their detailed descriptions allowing the Customer to know, before the final order is taken, their essential characteristics. The photographs of the products presented on the Site are as faithful as possible but cannot ensure a perfect similarity with the products offered, in particular with regard to the colors.
7.2. Product availability and validity of the offer
The offers of products and services as well as the prices appearing on the Site are valid for the current day. A product that has become unavailable is indicated with the mention "Temporarily unavailable", or "Available in stores and from our partners" in the event that the products presented on the site are possibly still for sale in physical stores of the Studio N brand. is, moreover, specified that the simple fact of adding a product in the basket does not constitute validation of order. In other words, the product may become unavailable between the time of addition to the basket and the validation of the order by the Customer. In the event that the unavailability of the product or service is noted after validation of the payment, Studio N undertakes to proceed with the cancellation of the order and the full refund of the price paid by the Customer. In this case, the refund will be made without delay and at the latest within fourteen (14) days of payment of the sums paid by the Customer.
The prices of the products and services presented on the Site are indicated in euros (€) all taxes included (TTC). They are applicable during the validation of the Order by the Customer and do not include the participation in transport costs, invoiced in addition and indicated on the "Summary" page of the basket before the final validation of the order. Prices inclusive of all taxes are understood to include VAT (Value Added Tax) for products delivered in the European Union. Items subject to VAT are subject to French VAT. Any change in the legal French VAT rates will be reflected in the price of the products and services presented on the Site, on the date stipulated by the relevant implementing decree.
Studio N is likely to organize various promotional operations, in particular in the form of announcements of price reductions within the framework, in particular, of private sales. The price reductions are established in relation to reference prices which generally correspond to the prices offered to current customers outside the reduction period considered, i.e. to Customers who do not have a customer account with Studio. N and who therefore do not receive a personalized invitation to participate in the promotional operation.
Studio N reserves the right to modify its prices at any time. The products will be invoiced on the basis of the prices in force at the time of the validation of the order. In the event that an abnormally low price is indicated due to a technical or human error, Studio N reserves the right to ask the Customer to supplement the price already paid or to allow him to cancel his order. by reimbursing it for all the sums already paid.
All prices shown are inclusive of VAT. The total amount of an Order is made up of the price of the items and the delivery costs. The Customer can use the following payment methods: VISA, MASTERCARD and Paypal If the payment is refused by the authorization center, we will not be able to ship the order.
Studio N also reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
9- Order confirmation
You will receive a confirmation email as soon as we receive your Order. Have the references of this email ready for all correspondence. If you do not receive this confirmation email, please write to us at the following address:
10.1- Delivery costs
The delivery costs dedicated to our online sales site have been established according to the volumes and weight of the product according to the current rates of the post office and our carriers.
10.2- Delivery times
Small and medium-sized items are shipped by Colissimo within 3 to 5 days of order confirmation, subject to product availability. If one or more items are no longer available without this being indicated in the product sheet, the Customer is notified by email or telephone and Studio N will reimburse these items by crediting the card used to pay for the order.
Larger items will be sent within 4 to 6 weeks following the information on the product sheet.
However, it is clearly specified that these deadlines are given for information only and cannot be binding on Studio N.
Any order placed on the Studio N online sales site can only be sent to the destinations offered. For any request for sending abroad, please contact the following address: www.studion.online
11- Modification of your order
If you wish to make changes to your order, modify the delivery address or add products, do not hesitate to contact us by email at email@example.com
12- Right of withdrawal
In accordance with article L121-20-12 of the Consumer Code, the Customer has a period of fourteen (14) clear days from receipt of the products to exercise his right of withdrawal, without having to justify reasons. , nor to pay penalties with the exception, where applicable, of return costs.
The period of fourteen (14) days runs from receipt of the products. When the fourteen (14) day period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.
To exercise their right of withdrawal, Customers are invited, before the expiry of the aforementioned period, to notify their decision to withdraw to Studio N customer service by means of an unambiguous declaration (eg: letter with acknowledgment of receipt , E-mail).
12.3- Product return conditions
After having exercised their right of withdrawal, Customers are invited to return the goods concerned to Studio N - SND 36 Bld de la Bastille 75012 Paris - France, without undue delay and no later than 14 days after having communicated to Studio N their decision to withdrawal. This deadline is deemed to have been met if the goods are returned before the expiration of this deadline. The costs and risks associated with the return are the sole responsibility of the Customers.
The Customer has a legal period of fourteen (14) days from the day of receipt of his order to notify Studio N of his intention to return the product to us and the reason for this return.
The return of the product (s) is made in their original packaging, intact, accompanied by all possible accessories and documentation, in perfect condition for resale, with the indication of the order number to which the products relate. . The product must be returned in packaging provided for this purpose, which does not allow identification of the product (postal parcel, bubble envelope, kraft paper, etc.). Any product damaged, incomplete, absent or whose original packaging has been damaged, will not be refunded or exchanged and will be returned to the Customer. Studio N recommends that the Customer return their products with a recommendation or additional insurance guaranteeing them, where applicable, compensation for the products up to their real market value in the event of theft or loss. of the package (s).
Regarding returns from abroad, the costs are the responsibility of the Customer.
During private sales and sales, returns are the responsibility of the Customer.
In the event of withdrawal, Studio N will refund all payments received, with the exception of return costs without undue delay and no later than 14 days from the day Studio N was informed of the decision to withdraw (reimbursement may be deferred until Studio N has received the good concerned or until the Customer has provided it with proof of shipment of the good, the date chosen being that of the first of these facts). The same means of payment as that used when ordering will be used, unless the Customer expressly agrees on a different means. This reimbursement will not incur costs for the Customers.
The responsibility of Customers who exercise their right of withdrawal may be engaged with regard to the depreciation of the property concerned resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this property. Finally, exceptionally, on condition of justifying and informing it in advance, Studio N reserves the right to invoice the Client for compensation proportional to the management costs made necessary to deal with the abusive or bad faith exercise of the right of withdrawal (returned product not corresponding to the product purchased ...) after having given notice to present, within eight (8) days, his observations on the complaint with which he is accused and in the event that this the latter would not provide a satisfactory answer.
Beyond this withdrawal period, if you wish to cancel your order you must contact www.studion.online If your order has been dispatched, we will ask you to return the products to us by following the instructions given by email.
14.1. Transport guarantee
Assuming the risks associated with transport, Studio N undertakes to deliver the products ordered by the Customer in closed, resistant packaging appropriate to the content and to the transport requirements. Any product damaged or lost in transit will be replaced. The transport guarantee is valid only if the Customer or his recipient has signed the delivery slip or transport receipt presented by the carrier on which he will have taken care to issue precise, dated and signed handwritten reservations. By signing the delivery slip or the transport receipt, without making any reservations, the Customer acknowledges that his package has not been damaged during transport. In the event of a dispute, the original packaging must be kept until the dispute is resolved. Studio N advises the Customer or his recipient to inform customer service by email firstname.lastname@example.org within a maximum period of 72 hours from delivery, after this period no complaint will be taken into account.
14.2. Legal guarantee of conformity
In accordance with Articles L217-4 et seq. Of the Consumer Code, Studio N undertakes to deliver a product that conforms to the order validated by the Customer and responds to any lack of conformity existing on delivery. Studio N recommends that Customers who wish to exercise their warranty rights inform Customer Service as soon as they become aware of it by email to email@example.com . This claim must be justified and accompanied by supporting documents for the damage suffered (photos, etc.) In the event of a lack of conformity, the Customer may request, to the exclusion of any other compensation or damages, either the replacement of the product or the reimbursement of the product including transport costs.
The legal guarantee of conformity only applies to the essential characteristics of the products. The photographs of the products presented on the Site are as faithful as possible but cannot ensure a perfect similarity with the products offered, in particular with regard to the colors.
14.3. The legal guarantee against defects or hidden defects
In accordance with articles 1641 and following of the Civil Code, the Customer also benefits from the legal guarantee against hidden defects on the products sold on the Site www.studion.online The implementation of the legal guarantee of conformity does not preclude the warranty action against hidden defects. Three (3) conditions must be met for the Customer to benefit from this guarantee:
· The defect or defect must be concealed;
· The defect or defect existed before the purchase even if it appeared later;
· The defect is inherent in the thing, making it unfit for its use, or reducing this use so much that the buyer would not have acquired it.
Finally, to benefit from the guarantee, the Customer must act as quickly as possible, at most two (2) years from the day on which the defect or defect was discovered. If the three (3) conditions are met, the Customer may request the exclusion of any other compensation or damages: either the replacement of the product, or the reimbursement of the product including transport costs.
14.4. Implementation of guarantees
Studio N undertakes to reimburse or exchange defective products damaged or damaged or not corresponding to the customer's order.
14.5. Customer complaint
The implementation of the guarantees must be the subject of a request formulated by email or by telephone to Customer Service by email at firstname.lastname@example.org
The complaint must be justified and accompanied by supporting documents for the damage suffered (photos, etc.). The Customer must also indicate whether he wishes the replacement of the product or its reimbursement. NB: complaints or disputes will always be received with attentive benevolence, good faith being always presumed on the part of the person who takes the trouble to expose the dispute.
14.5.1. Acknowledgment of receipt of the complaint
Upon receipt of the customer's complaint, Studio N undertakes to send the Customer an acknowledgment of receipt by e-mail indicating that their complaint has been taken into account.
14.5.2. Customer Compensation / Product Replacement
In the event of replacement occurring following a complaint by the Customer implementing one of its guarantees, unless the parties have agreed otherwise, the product (s) will be shipped without delay and customer service will contact the Customer or its recipient at the latest 2 working days after the notification of acceptance of assumption of responsibility by Studio N.
Refund of the product arising from a complaint by the Customer implementing one of its guarantees: A refund without delay and at the latest within fourteen (14) working days following the date of "notification of acceptance of support" will be made . The reimbursement includes: the price of the product (s) that is the subject of the complaint, the transport costs relating to the product (s) on the basis of the invoiced price, the return costs incurred by the Customer on production of a supporting document (invoice, etc.).
15- Intellectual property
Studio N is the owner and / or holder of trademarks protected and registered with the INPI as well as domain names also registered and protected. All these elements cannot be used, in any way, without its agreement (which also means that links with other sites are strictly prohibited).
In addition, within the framework of its activity, Studio N is also required to distribute and / or represent and / or reproduce brands of which its suppliers are owners or holders. All the elements relating to these brands as they appear on the Site or in Studio N communications are also protected and cannot therefore be copied without authorization.
In accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code.
Any infringement of these elements, whether or not they are protected by intellectual and / or industrial property law, will be immediately prosecuted (in particular criminal) and sanctioned.
16- Applicable law
The General Conditions of Sale are subject to French law. In the event of a dispute, the Customer may make their complaints to Studio N customer service by emailing email@example.com in order to seek an amicable solution. In the absence of an amicable agreement between the Parties, the dispute will be submitted to the French courts, which have sole jurisdiction in the matter.